Refund Policy

Refund Policy

At Paroxa Studios, we strive to provide you with high quality products and services. As part of our commitment to customer satisfaction, please review our Refund Policy outlined below:

 

General Returns: We typically do not accept returns, as we quality inspect every item before it's shipped out to ensure it meets our standards. However, we understand that situations may arise where a return is necessary.

 

Item Inspection: Upon receiving your order, we kindly ask that you inspect the item(s) immediately. If you notice any discrepancies, such as receiving the wrong item or discovering damage, please contact us promptly at paroxastudios@gmail.com

 

Shipping Risk & Liability: For international shipments all shipping risks pass to the customer once the order has been handed over to the carrier.

We are not liable for delivery delays, lost shipments, or parcels marked as delivered but stolen or missing thereafter.

In accordance with UCC § 2-509 (Risk of Loss), the risk of loss transfers to the buyer upon shipment unless otherwise agreed.


If an order is returned to us and requires re-shipment, all additional shipping costs must be paid by the customer prior to re-dispatch.

 

Finding a Solution: We value your satisfaction and will do our best to address any concerns or issues you may have regarding your purchase. Our aim is to ensure you have a positive shopping experience with us.

 

Exceptions: While we aim to accommodate our customers to the best of our ability, please note that certain exceptions may apply.

 

Thank you for choosing Paroxa Studios. If you have any questions or need further assistance, please don't hesitate to contact us.